- Shipping & Returns
How long will it take to receive my order?
If you choose Rush Order, delivery time is Within 15-20 days including weekend.
If you choose Norma Delivery, delivery time is around 25-30 days or even earlier (From May to Dec)
It's Around 30 days (From January to April), it's busy season together with spring festival holiday, so produce time will be long.
If you are urgent to get the dress please select Delivery Time Or note us in advance
What is this store's return and exchange policy?
0. Return Policies In Brief
0.1. You can get refund for Defective, Damaged or Mis-shipped Items, Size Deviation & Color Mismatch problems, etc.
0.2. Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
0.3. You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like".
Note: For detailed return policy,Please read carefully in Return Policy ...
Do you accept orders placed outside of the US?
We sure do! We product can ship to over 200 countries worldwide.
Our goal is to provide complete one-stop shopping for all brides, bridesmaids and all special occasion events. We strive to provide you with the most current selection, the most complete size range (Us size 2 to 18W, custom size), the best prices and the largest variety of styles. Please just assure it and we will make a perfect dress for your big event!
This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.
The earliest arrival date is July 17, 2018 if order placed TODAY.
Please contact customer service to process your return.
- Return within 7 days from receiving your items.
- Items received unused, undamaged and in original package.
- Return shipping fee is paid by buyer.
For more return details, please Learn More.
* Delivery Time.
We need 1-2 days to process your order before shipping.There are two shipping methoed. Fast Delivery: The delivery time for US, European countries the delivery will take 3-5 days.Slow Delivery: The delivery time for US, European countries the delivery will take 10-15 days.
* Tracking information.
After we ship package, customer receive automatic email with tracking details.
* Lost Package Policy.
If a package did not arrive in 4 weeks after the shipping date, then this package is treated as Lost. In this case a new package will be shipped to the customer provided we are able to give the same items as those purchased by the customer. If we are not able to provide the same items to substitute the lost ones we will either propose to the customer similar items or refund their cost as it will be mutually agree with the customer. If one or more items neither the same nor similar are available to be shipped, the customer can request to cancel the order entirely, thus the total cost of the order including shipping and handling cost will be fully refunded.